Welcome to Quark Technical Support

NOTICE

Please note that technical support for QuarkXPress 2016 will end on 30 November 2019. Click here for details.

Welcome to Quark Technical Support

Please note that we have updated our Support Policy for a better customer experience. As part of the changes we request that you no longer submit inquiries to support@quark.com and use the Support Portal going forward to request technical support.

Using the support portal ensures we receive all important information upfront to provide you a much faster support experience. Once a ticket is created you can still communicate with us through email if that is your contact preference.

Enterprise Customers Our Enterprise customers under active maintenance have been assigned dedicated Account Executives and Customer Success/Technical Account Managers. As an Enterprise client you get direct access to your Quark representatives, besides having access to the Support Portal.

Click here to access the Technical Support Portal

Advantage Members As a member of our Advantage Program you are eligible for free premium call-back support. When submitting your ticket, you will find an option to indicate your preferred call-back time or you can choose email as your contact preference.

Click here to access the Technical Support Portal

Not a QuarkXPress Advantage member? Upgrade today! If you are not a current Advantage Program member, it’s not too late! Join QuarkXPress Advantage today to receive a lifetime license to the latest QuarkXPress with up to 3 years of new feature updates released quarterly – PLUS – free unlimited technical support!

Upgrade today through our Quark Store or call our QuarkXPress Team who will help you learn more about your upgrade options:

  • US: 800-676-4575 (9:00AM-8:00PM EST)
  • UK: 808-101-7082 (8:30AM-5:30PM CEST)
  • DE: 800-180-0101 (8:30AM-5:30PM CEST)
  • FR: 800-913-457 (8:30AM-5:30PM CEST)

Please note that we currently support QuarkXPress versions 2019, 2018 and 2017 through the Advantage Program or through its predecessor Upgrade/Support Plans only. For version 2016, we’re offering limited support until November 30, 2019. Technical support is not available for legacy versions of QuarkXPress 2015 and below.